Client Services

Services Provided by Client Services 

Hours: 7 a.m. – 6 p.m. Monday – Friday
E-Mail: hshelp@pitt.edu 
Call: 412-648-2222
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Our services include: 

• Deskside support: For issues that require a hands-on approach, our onsite technicians are available to provide expert support at your location within the Oakland neighborhood and beyond.
• Remote support: Our Service Desk team can remotely access your system to troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to your workflow.
• Walk-in support: Our team has multiple walk-in support locations, allowing you to receive immediate assistance for any pressing IT concerns.
• Escalations: In situations requiring more specialized attention, our team is equipped to handle escalations, ensuring that complex issues are addressed promptly and effectively.
• Device management:
• Quotes and ordering: Let us assist you in preparing quotes for devices and software and guide you through the ordering process.
• Configuration: We can help you configure devices and software to meet your specific needs.
• Setup: Allow us to set up devices, ensuring they function optimally. This includes desktop computers, laptops, mobile devices, printers and peripheral devices.
• Maintenance: We manage software updates, patches and system configurations.
• Troubleshooting: If you encounter any issues related to device or software performance, let us resolve them for you.
• Accounts administration: We specialize in streamlining the setup, management, and permissions of sponsored and resource accounts. This ensures seamless access to essential resources and applications.
• Network connectivity: Let us assist you in diagnosing and resolving issues related to network connectivity to ensure a stable and reliable online experience for all users.
• Lab management:
• Migrations: Our team facilitates seamless transitions from UPMC to Pitt, ensuring a smooth migration process.
• New lab set-up: We provide comprehensive support for setting up new labs, including hardware, software and data configuration.
• Data migration: Our experts ensure the safe and efficient transfer of data between labs to prevent any loss or disruption.
• Video conferencing and webinar setups: We provide expert guidance and support for setting up and configuring video conferencing platforms.