Client Services

First Point Of Contact

The Health Sciences IT Service Desk serves as the first point of contact for all technology-related questions, problems and requests for the schools of the health sciences.

Whether you’re facing an issue on-site or off-campus, our Service Desk is your initial touchpoint for resolving IT queries. We’re here to assist you through phone, email or our convenient walk-in support option. Our commitment is to deliver comprehensive service and ensure that your technology experience remains seamless and productive.

Our services include: 

• Deskside support: For issues that require a hands-on approach, our onsite technicians are available to provide expert support at your location within the Oakland neighborhood and beyond.
• Remote support: Our Service Desk team can remotely access your system to troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to your workflow.
• Walk-in support: Our team has multiple walk-in support locations, allowing you to receive immediate assistance for any pressing IT concerns.
• Escalations: In situations requiring more specialized attention, our team is equipped to handle escalations, ensuring that complex issues are addressed promptly and effectively.
• Device management:
• Quotes and ordering: Let us assist you in preparing quotes for devices and software and guide you through the ordering process.
• Configuration: We can help you configure devices and software to meet your specific needs.
• Setup: Allow us to set up devices, ensuring they function optimally. This includes desktop computers, laptops, mobile devices, printers and peripheral devices.
• Maintenance: We manage software updates, patches and system configurations.
• Troubleshooting: If you encounter any issues related to device or software performance, let us resolve them for you.
• Accounts administration: We specialize in streamlining the setup, management, and permissions of sponsored and resource accounts. This ensures seamless access to essential resources and applications.
• Network connectivity: Let us assist you in diagnosing and resolving issues related to network connectivity to ensure a stable and reliable online experience for all users.
• Lab management:
• Migrations: Our team facilitates seamless transitions from UPMC to Pitt, ensuring a smooth migration process.
• New lab set-up: We provide comprehensive support for setting up new labs, including hardware, software and data configuration.
• Data migration: Our experts ensure the safe and efficient transfer of data between labs to prevent any loss or disruption.
• Video conferencing and webinar setups: We provide expert guidance and support for setting up and configuring video conferencing platforms.

Provided by
Customer Service Operations 

Request Services
Service Desk hours are Monday–Friday, 7 a.m.– 6 p.m. If you have a support request outside of these hours, your call will be forwarded to the Pitt IT Help Desk. 

Submit an online service request 

Email: help@hs.pitt.edu 

Phone: (412) 648-2222

Walk-in Support 

Walk-in support is available Monday–Friday, 7:30 a.m.– 5 p.m. at the following locations:

The Hieber Building  
Suites B04/106 
3500 Fifth Ave. 
Pittsburgh, PA 15213

Alan Magee Scaife Hall 
Suites 435/M200 
3550 Terrace St. 
Pittsburgh, PA 15213

Salk Hall 
Suite 346
3501 Terrace St. 
Pittsburgh, PA 15213

Forbes Tower *  
3600 Atwood St. 
Pittsburgh, PA 15213
*Please schedule an appointment in advance by emailing help@hs.pitt.edu.  

The Assembly Building 
Rooms 1035/2014
5051 Centre Ave. 
Pittsburgh, PA 15213

Bridgeside Point I *
100 Technology Dr. 
Pittsburgh, PA 15219

*Please schedule an appointment in advance by emailing help@hs.pitt.edu.  

Bridgeside Point II 
Suite 506 
450 Technology Dr. 
Pittsburgh, PA 15219

Victoria Building 
Suite 138
3500 Victoria St. 
Pittsburgh, PA 15213 

UPMC Vision Institute at Mercy Pavilion*
1622 Locust St. 
Pittsburgh, PA 15219 

*Please schedule an appointment in advance by emailing help@hs.pitt.edu. 

DBMI* 
Suit 800 
3420 Forbes Ave
Pittsburgh, PA 15213

*Please schedule an appointment in advance by emailing help@hs.pitt.edu.  

Bakery Square | SHRS Rehabilitation Science and Technology & SOM HERL *
Bakery Square Suite 401
6425 Penn Avenue
Pittsburgh, PA 15206

*Please schedule an appointment in advance by emailing help@hs.pitt.edu.