Client Services

First Point Of Contact

The Health Sciences IT Service Desk serves as the first point of contact for all technology-related questions, problems and requests for the schools of the health sciences. 

Whether you’re facing an issue on-site or off-campus, our Service Desk is your initial touchpoint for resolving IT queries. We’re here to assist you through phone, email or our convenient walk-in support option. Our commitment is to deliver comprehensive service and ensure that your technology experience remains seamless and productive. 

Our services include: 

• Deskside support: For issues that require a hands-on approach, our onsite technicians are available to provide expert support at your location within the Oakland neighborhood and beyond.
• Remote support: Our Service Desk team can remotely access your system to troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to your workflow.
• Walk-in support: Our team has multiple walk-in support locations, allowing you to receive immediate assistance for any pressing IT concerns.
• Escalations: In situations requiring more specialized attention, our team is equipped to handle escalations, ensuring that complex issues are addressed promptly and effectively.
• Device management:
• Quotes and ordering: Let us assist you in preparing quotes for devices and software and guide you through the ordering process.
• Configuration: We can help you configure devices and software to meet your specific needs.
• Setup: Allow us to set up devices, ensuring they function optimally. This includes desktop computers, laptops, mobile devices, printers and peripheral devices.
• Maintenance: We manage software updates, patches and system configurations.
• Troubleshooting: If you encounter any issues related to device or software performance, let us resolve them for you.
• Accounts administration: We specialize in streamlining the setup, management, and permissions of sponsored and resource accounts. This ensures seamless access to essential resources and applications.
• Network connectivity: Let us assist you in diagnosing and resolving issues related to network connectivity to ensure a stable and reliable online experience for all users.
• Lab management:
• Migrations: Our team facilitates seamless transitions from UPMC to Pitt, ensuring a smooth migration process.
• New lab set-up: We provide comprehensive support for setting up new labs, including hardware, software and data configuration.
• Data migration: Our experts ensure the safe and efficient transfer of data between labs to prevent any loss or disruption.
• Video conferencing and webinar setups: We provide expert guidance and support for setting up and configuring video conferencing platforms.

Provided by 
Customer Service Operations 

Request Services
Service Desk hours are Monday–Friday, 7 a.m.– 6 p.m. If you have a support request outside of these hours, your call will be forwarded to the Pitt IT Help Desk. 

Submit an online service request 

Email: help@hs.pitt.edu 

Phone: (412) 648-2222 

Walk-in Support 

Walk-in support is available Monday–Friday, 7:30 a.m.– 5 p.m. at the following locations:

The Hieber Building  
Suites B04/106 
3500 Fifth Ave. 
Pittsburgh, PA 15213

Alan Magee Scaife Hall 
Suites 401/M200 
3550 Terrace St. 
Pittsburgh, PA 15213

Salk Hall 
Suite 304 
3501 Terrace St. 
Pittsburgh, PA 15213

Forbes Tower  
Suite 6048A (6th floor, Atwood elevators) 
3600 Atwood St. 
Pittsburgh, PA 15213

The Assembly Building 
Rooms G532/1212/1035 
5051 Centre Ave. 
Pittsburgh, PA 15213

Bridgeside Point I 
Suite 400, Room 401 
100 Technology Dr. 
Pittsburgh, PA 15219 

Bridgeside Point II 
Suite 506 
450 Technology Dr. 
Pittsburgh, PA 15219

Victoria Building 
Suite 218 
3500 Victoria St. 
Pittsburgh, PA 15213 

UPMC Vision Institute at Mercy Pavilion 
7th Floor, Room 7.391 
1622 Locust St. 
Pittsburgh, PA 15219 

DBMI at The Offices at Baum* 
Room 420  
5607 Baum Blvd. 
Pittsburgh, PA 15206 

*Please schedule an appointment in advance by emailing help@hs.pitt.edu.